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Shipping & Return

Shipping and Returns Policy for Natura Africa Europe

 

 

Shipping Policy
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Processing Time:

  • Orders are processed and shipped within 1-3 business days from the time of purchase.

  • Please note that orders are not processed or shipped on weekends or holidays.

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Shipping Rates and Delivery:

  • We offer shipping to many European countries

  • Free shipping is available for orders over € 70.

  • Delivery times vary by location but typically range from 5-10 business days within Europe.

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Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number to monitor your package's journey.

 

International Shipping:

  • Currently, we only ship within Europe. If you are interested in our products and live outside Europe, please contact us at shop@natura-africa.de

 

Returns Policy

 

Our Guarantee:

  • We take pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.

 

Returns:

  • You have 30 days from the date of receipt to return any unused, unopened items for a full refund.

  • To initiate a return, please contact us at shop@natura-africa.de with your order number and reason for the return. We will provide you with a return authorization and instructions.

 

Return Shipping:

  • Customers are responsible for return shipping costs unless the product is defective or we made an error with your order.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

 

Refunds:

  • Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

 

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange a defective item for the same item, please contact us at shop@natura-africa.de

 

Non-Returnable Items:

  • Due to the nature of our products, we cannot accept returns on opened items, perishable goods, or items purchased on sale.

 

Customer Support:

  • If you have any questions about our shipping and returns policy, please feel free to contact our customer support team at shop@natura-africa.de We are here to assist you!

 

Thank you for choosing Natura Africa Europe. Your support helps us continue our mission of bringing natural, vegan, and ethically-sourced African beauty products to the world while supporting local communities.

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